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Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from Japan had his account suspended and was unable to withdraw his balance.

She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.

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• The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.

Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations.

You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. I would like to request details on the licence and subsequent suspension and possible ban on the betting and gambling brand 1xBet. But they may not be appropriate for busy lives because they are more prone to bending or breaking.

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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings. The player provided all necessary documents for verification but was blocked after an investigation. 1xBet United Kingdom is fairly new in the local sports betting market but it remains a globally recognised brand.

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The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Benin had his account with 1xBet blocked for nearly two years. He claimed to have deposited more than $30,000 and had a balance of $5,000.

After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review. Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use.

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In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification.

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The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn’t deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet. Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions.

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Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.

The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. The player from the Philippines has been waiting for a withdrawal for less than two weeks.

We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.

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The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. The player requested a withdrawal that was supposed to be sent to his PayPal account. Later on, the PayPal had closed the player’s account with them claiming that he had used fake accounts to receive the money from.

The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint. The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly.

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Player’s deposits and withdrawals are delayed.

Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.

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We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino’s rules. Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player.

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The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.

The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat.

The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.

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We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.

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The player from India is unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they have received no response for over 24 hours. We’ve thoroughly reviewed 1xBet Casino and gave it an Above average Safety Index. It’s generally a good casino to play at, but there are some things worth noting. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

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After complying with the betting requirements, the casino is asking for documents. However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account.

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You can then state details on the payment method you will utilize. If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. The Gambling Commission do not provide comment on any information held regarding specific action unless it is in the public interest to do so. As such, we are unable to confirm or deny whether we hold any information within the scope of your request. The PR News Blog is One of the Best Source of the Latest News and Trends Happening Around the World.

After the investigation and studying proofs from the casino, it was concluded that the player has forged submitted documents. The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake.

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The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts.